You may request a return within 14 days of receiving your order, provided:

• Items are unworn, unused, and in original condition
  
• Original tags and packaging are intact

• Contact our Customer care

Yes, the following items are non-returnable:

• Gift cards
• Final sale or clearance items
• Customized or personalized products

Please ensure you check the return eligibility on the product page before purchasing.

Return shipping costs depend on the reason for the return:

• If the return is due to a defect or error on our part, return shipping is free.
• For other reasons, such as a change of mind, the customer is responsible for return shipping fees.

Approved refunds will be issued to the original payment method within 2–3 business days after inspection.

Yes, we offer exchanges for a different size or color of the same product. To initiate an exchange, please contact our support team.

At Luvacci we make sure to deliver the best customer experience, paying attention to every detail and care about what you want from us. You can always contact us at support@luvacci.com within 7 days of receiving your order. Include your order number and photos of the defective or incorrect item, and we’ll resolve the issue promptly